LLM Prep
LEGAL

Privacy Policy

Last updated February 2, 2026

This privacy notice for LLM Prep ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://www.llmprep.com or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at contact@llmprep.com.

Quick Overview

1. INFORMATION WE COLLECT

  • Email address (for account creation only)
  • Payment information (processed by Stripe, not stored by us)
  • Usage data (number of conversions, timestamps)

2. HOW WE HANDLE YOUR DOCUMENTS

  • Documents uploaded are processed in memory only
  • Files are NEVER stored on our servers
  • Documents are permanently deleted immediately after conversion
  • We cannot recover or access your documents after processing

3. DATA WE DO NOT COLLECT

  • We do not read, analyze, or retain document contents
  • We do not use your documents for training or any other purpose
  • We do not share your documents with third parties

4. PAYMENT PROCESSING

  • Payments handled by Stripe (stripe.com)
  • We do not store credit card information
  • See Stripe's privacy policy for payment data handling

5. COOKIES & TRACKING

  • We use essential cookies for service functionality
  • No advertising or tracking cookies

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
  6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
  7. HOW WE HANDLE YOUR DOCUMENTS
  8. PAYMENT PROCESSING
  9. HOW LONG DO WE KEEP YOUR INFORMATION?
  10. HOW DO WE KEEP YOUR INFORMATION SAFE?
  11. DO WE COLLECT INFORMATION FROM MINORS?
  12. WHAT ARE YOUR PRIVACY RIGHTS?
  13. COOKIES & TRACKING
  14. CONTROLS FOR DO-NOT-TRACK FEATURES
  15. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  16. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
  17. DO WE MAKE UPDATES TO THIS NOTICE?
  18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
  19. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide us when you register on the Services, express an interest in obtaining information about us or our products and Services when participating in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.

The personal information we collect depends on the context of your interactions with us and the Services, your choices, and the products and features you use. The personal information we collect may include the following:

  • Email addresses (required for account creation)
  • Names (optional, from social login providers)
  • Payment information (processed by Stripe, never stored by us)
  • Usage data (number of conversions, timestamps)

Important: Document Privacy

We do NOT collect, store, or retain your uploaded documents. All documents are processed in memory only and are permanently deleted immediately after conversion. We cannot recover or access your documents after processing is complete.

Sensitive Information.

We do not process sensitive information.

Social Media Login Data.

We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media accounts. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws and regulations, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise our Services but are not affiliated with our Services.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider.

7. HOW WE HANDLE YOUR DOCUMENTS

In Short: Your documents are processed in memory only and are permanently deleted immediately after conversion. We never store your files.

Document Processing & Privacy

In-Memory Processing Only:

  • When you upload a document, it is processed entirely in memory (RAM)
  • Your documents are NEVER written to disk or stored on our servers
  • Processing happens in real-time and documents exist only during conversion

Immediate Deletion:

  • Documents are permanently deleted immediately after conversion is complete
  • Once you download your converted file, the original is gone forever
  • We cannot recover, access, or retrieve your documents after processing

What We Do NOT Do:

  • We do not read, analyze, or retain document contents
  • We do not use your documents for AI training or any other purpose
  • We do not share your documents with third parties
  • We do not create backups or copies of your documents
  • We do not log or store document content or metadata

Your privacy is our top priority. We designed our system specifically to ensure your sensitive documents remain private and secure.

8. PAYMENT PROCESSING

In Short: All payments are processed by Stripe. We do not store credit card information.

When you purchase credits on our platform, all payment processing is handled securely by Stripe, Inc. (https://stripe.com), a certified PCI Service Provider Level 1 - the most stringent level of certification in the payments industry.

What This Means:

  • We do not store credit card information: Your payment details (credit card numbers, CVV, etc.) are handled entirely by Stripe and never touch our servers.
  • Secure payment processing: Stripe uses industry-leading encryption and security measures to protect your payment information.
  • Payment data: We only receive confirmation of successful payments and the amount paid. We never have access to your full credit card details.
  • Stripe's Privacy Policy: For detailed information about how Stripe handles your payment data, please review Stripe's Privacy Policy at https://stripe.com/privacy.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

11. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

12. WHAT ARE YOUR PRIVACY RIGHTS?

In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.
  • Contact us using the contact information provided.

13. COOKIES & TRACKING

Essential Cookies:

  • Authentication cookies: We use essential cookies to keep you logged in and maintain your session security.
  • Functionality cookies: These cookies enable core features of our service, such as remembering your preferences and settings.

What We Do NOT Use:

  • No advertising cookies: We do not use cookies for advertising purposes or to track you across other websites.
  • No third-party tracking: We do not allow third-party tracking scripts or analytics that monitor your behavior.
  • No behavioral profiling: We do not create profiles of your browsing behavior or interests.

Our cookies are strictly necessary for the service to function properly and provide you with a secure experience.

14. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

15. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you are granted specific rights regarding access to your personal information.

16. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

You may have additional rights based on the country you reside in.

17. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible.

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at contact@llmprep.com.

19. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at contact@llmprep.com or contact us by post at:

LLM Prep
5335 Oxbow Place
Champlin, MN 55316
United States